1. When and what time will the funds be withdrawn from my bank account? FACTS specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. FACTS  recommends you check with your financial institution to determine how far in advance funds should be deposited into  our account to ensure the automatic payment clears. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.

2. How will I be notified of my payment information? Once your agreement is posted to the FACTS system, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to My FACTS Account. The notification also serves as a reminder that a $25.00 per semester or $45 annual nonrefundable FACTS  enrollment Fee will be processed from the account indicated on the agreement.

3. Can I pay by phone with FACTS? In accordance with the Terms & Conditions of your FACTS agreement, payments are processed electronically. FACTS does not accept payments by phone. 

4. What is the FACTS Access Code? To help protect your privacy, FACTS asks the person responsible for the  payments to create an access code. If you should call into FACTS inquiring about your FACTS agreement or inquire    online through My FACTS Account, you will be required to verify your FACTS Access Code. If you do not create an   access code on your FACTS agreement, one will be randomly assigned to you. Your FACTS Access Code will be identified on your FACTS Confirmation Notification. Please remember to keep a copy of your confirmation notification.

5. How do I review my current FACTS account? Go to the My FACTS and login with the username and password that you setup